Building on the success of the 1st edition, the 2nd Customer Experience in Low-Touch Economy Digi-Conference, 8 September 2021, is hosted to bring together local, regional, and international customer experience experts to continue the discussion and analyse the future of digital user experience, trends and challenges faced by different sectors, and explore cutting-edge CX technologies that can help in achieving customer experience excellence.

Download the prospectus now to view the full agenda >>

Here’s a snapshot of CX advisors and leaders speaking at the event:

  • Amit Tyagi, Head of Customer Experience, Middle East Broadcasting Center – MBC, UAE
  • Kowshik Bhattacharjee, Group Head of Patient Experience, Medcare Hospitals, UAE
  • Rania Shamas, Former Senior Vice President, Al Tayer Group, UAE
  • Shabir Ali Ghulam Murtaza, Operational Excellence & Transformation Director, Ooredoo, Oman
  • Zaigham Khan, Head of Customer Experience Insights, Riyad Bank, KSA
  • Antonio Ricciardi, Senior Vice President – Customer Intelligence & Engagement, Etisalat, UAE
  • Arun Tewary, Vice President – Information Systems & Chief Information Officer, Emirates Group, UAE
  • Dr. Ahmad Altarawneh, Senior Strategic Consultant – Digital Transformation, CX, Projects, Pioneering & Excellence, Dubai Police General HQ, UAE
  • Amira Bassiouny, Assistant Vice President & Head of Customer Support and Seller Support Team, Noon, Egypt